Shipping policy

Shipping Policy

Thank you for shopping with Shivora Crafts. We are committed to delivering your orders in a safe, secure, and timely manner while ensuring the best possible shopping experience for our customers.

Order Processing

All orders placed through our website or official platforms are processed after successful order confirmation and payment verification. Orders are usually packed and dispatched within a short processing period; however, dispatch timelines may vary during high order volume periods, public holidays, sale events, or unforeseen operational circumstances.

Estimated Delivery Timeline

We generally aim to deliver all orders within 5–7 business days from the date of dispatch, depending upon the customer’s location, courier serviceability, weather conditions, and logistics operations.

While the standard estimated delivery timeline is 5–7 days, customers acknowledge that delivery dates are approximate and not guaranteed. Certain remote or non-serviceable areas may require additional transit time.

Fast Dispatch Commitment

At Shivora Crafts, we continuously strive to dispatch and deliver orders at the earliest possible opportunity. Our team actively works with courier partners to minimize delays and ensure that customers receive their products as quickly as possible.

Shipping Delays

Delivery delays caused due to:

  • Courier partner issues,
  • Natural calamities,
  • Weather disruptions,
  • Government restrictions,
  • Public holidays,
  • Incorrect customer address or contact details,
  • Or any unforeseen logistics-related issue,

shall not make the order eligible for cancellation, refund, or compensation.

Customer Responsibility

Customers are requested to ensure that:

  • The shipping address entered during checkout is accurate and complete,
  • The contact number provided is active and reachable,
  • Someone is available to receive the package at the time of delivery.

In cases where orders are returned due to failed delivery attempts or incorrect address details, additional shipping charges may apply for re-dispatch.

Tracking Information

Once the order is successfully shipped, customers may receive shipment confirmation and tracking details through available communication channels such as SMS, email, or WhatsApp, depending upon availability.

By placing an order with Shivora Crafts, you agree to all terms mentioned under this Shipping Policy.